Job description

Work Conditions and Physical Capabilities:

Fast-paced environment

Work under pressure, Tight deadlines, Repetitive tasks, Attention to detail

Personal Suitability

Flexibility, Team player, Excellent written communication, Reliability, Excellent oral communication, Effective interpersonal skills, Organized  Personal Suitability

Responsibilities:

• Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
• Book and confirm appointments via phone and email
• Process transactions (cash and credit cards) and issue receipts
• Offer beverages and chat with clients who are in the waiting area
• Welcome walk-ins, answer questions about services and schedule appointments based on availability
• Inform clients about new services and discounts
• Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
• Update client records with contact and billing details, appointments and services offered
• Maintain a tidy reception area
• Order business cards, brochures and stationery as needed

Requirements and skills
• Hands-on experience with office equipment, like printers and POS systems
• Familiarity with processing transactions
• Excellent communication abilities (verbal, phone, and email) with a customer service attitude
• Solid organization and record-keeping skills
• An ability to remain calm under stressful circumstances
• High School diploma