Talentcor Halifax is recruiting for Customer Service Representative in Saint John, New Brunswick.
technical trouble shooting to help solve the customer’s equipment issues escalations to 2nd level technical support dispatching field service technicians and 3rd party equipment supplies ordering general inquires and follow-up or customer care calls on the customer’s original inquiries.
answer incoming calls
emails and/or electronic service requests (tickets) from customers
monitor the customers’ equipment remotely using the Office Suite (XOS) of tools.
The position acts as the front line for the field operations (first point of contact) in any escalations and the CSR will manage those in association with the onsite Support Staff.
email and electronic service requests (or tickets) in a friendly and professional manner
Ensure quality by following company’s standard call and system processes
Establish and maintain good customer relations with both internal and external customers
Diffuse difficult customer situations
Focus on providing tiered remote customer service solutions at many levels using a database of solutions to reference.
Record track and monitor problem resolution. Input and/or update documented information in a computerized database (Manager-XSM)
Order supplies and track (if required) utilizing the web based tools provided
Manage 3rd party equipment and supplies
Ability to demonstrate superior customer service and professional telephone skills
Ability to demonstrate strong organizational and problem solving skills
Ability to prioritize and manage multiple applications
Ability to demonstrate strong interpersonal and effective written & verbal communication skills
Ability to demonstrate a high amount of creativity and self-motivation
Demonstrate a high sense of urgency while in a high paced professional work environment
Able to demonstrate proficiency in use of personal computers and applications knowledge: -MS Office Suite -Internet Navigation -Email/Outlook -Networking
Demonstrate ability to be a strong team player & work effectively in a team environment
Ability to work under minimal supervision in high pressure situations
Monday - Friday
If you are suitable for the description above please e-mail your resume to Lisa Williams at firstname.lastname@example.org
Talentcor would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive we may only be able to respond directly to those candidates being selected for an interview.
We encourage you to visit www.talentcor.com regularly as new and exciting employment opportunities become available daily!
Customer Service, Call Centre, NB, Saint John
Talent at work.
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