Job description

At Dairy Queen, we’ve been proudly serving smiles for over 80 years as part of an iconic brand loved worldwide. Known for our legendary treats, classic meals, and outstanding customer service, we believe in creating positive and memorable experiences for every guest. Our team is passionate about delivering excellence, fostering a welcoming environment, and continuously building on our proud tradition of service. Our Smithers location is proud to be a part of the vibrant Bulkley Valley community, a region celebrated for its breathtaking mountain scenery, strong sense of community, and outstanding quality of life. Smithers offers a perfect balance of outdoor adventure, small-town charm, and modern amenities, making it an ideal place to work, live, and grow. Whether you're enjoying the nearby ski slopes, hiking trails, or vibrant arts and culture scene, life in Smithers is rich with opportunity.

Position Overview

We are currently seeking enthusiastic and experienced Assistant Restaurant Managers to join our team. In this leadership role, you will be responsible for overseeing all aspects of day-to-day restaurant operations, including financial performance, product quality, inventory management, personnel development, and local sales and marketing initiatives. You will be expected to deliver exceptional guest experiences, drive operational excellence, develop and inspire your team, and ensure the restaurant operates within the standards and guidelines set by the owner and franchisor. As an Assistant Manager, you will play a critical role in fostering a positive, inclusive, and energetic workplace while helping to achieve key financial and performance goals.

Employer Information

Company’s Legal Name: 579673 B.C Ltd.

Company’s Operating Name: Dairy Queen

Website: www.dairyqueen.com        

Business Address: 4180 Highway 16, Smithers, BC V0J 2N0

Position Description

Position: Assistant Restaurant Manager                                                                                                         

Type of employment: Full-Time; Permanent

No of positions: 2

Anticipated Start date: As soon as possible

Work Location: 4180 Highway 16, Smithers, BC V0J 2N0

Reports to: Independent Owner or Owner’s Appointee

Salary and Benefits

Salary: $35.00 per hour

Overtime, Vacation Pay, Paid Sick Leave

Stable & full-time employment

Job Responsibilities

• Oversee and manage all areas of restaurant operations, making final decisions on matters of importance.
• Lead daily operations to ensure exceptional guest experiences and smooth restaurant performance.
• Ensure all PRIDE systems, brand standards, and operational routines are consistently implemented.
• Staff, recruit, train, coach, and develop managers and hourly team members through orientations, ongoing feedback, performance reviews, and team meetings.
• Create and manage employee schedules to ensure proper staffing, efficient labor control, and strong team engagement across all day parts and sales volumes.
• Handle guest feedback promptly and professionally, taking appropriate action to ensure customer satisfaction and turn potential concerns into positive experiences.
• Manage restaurant P&L (Profit and Loss), optimizing profitability by controlling cost of goods sold (COGS), labor costs, and controllable (semi-fixed) expenses.
• Analyze sales, labor, and food costs to drive restaurant performance improvements.
• Monitor inventory levels, order supplies, and maintain strong vendor relationships to ensure product availability and quality.
• Ensure full compliance with food safety, sanitation, health, and workplace safety regulations.
• Manage cash handling procedures, including deposits and point-of-sale (POS) operations, with accuracy and security.
• Plan and execute local marketing activities and support regional/national promotions to increase brand visibility and drive sales.
• Maintain the cleanliness, maintenance, and overall appearance of the facility to create a welcoming, safe environment for guests and staff.
• Collaborate with ownership and IDQ Canada Business Consultants or field staff on business planning, operational improvements, and achievement of performance targets.
• Foster a positive, respectful, diverse, and inclusive workplace culture aligned with Dairy Queen’s values.
• Exercise sound judgment in daily decision-making and escalate significant issues appropriately to ownership.
• Perform other duties and responsibilities as assigned by the owner or designated appointee.

Accountability

Manage the entire operation of the restaurant through the development and growth of staff, sales and profitability to meet goals established in location’s business plan. Ensures the restaurant is in accordance with established company standards, policies and procedures. Assists in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness. Maintain a positive working relationship with all restaurant to foster and promote a cooperative and pleasant working climate, which will be conducive to maximize employee morale, productivity and efficiency.

Job Requirements

• Completion of secondary education (high school diploma or equivalent required).
• Education in hospitality or food and beverage service management would be an asset but not mandatory.
• 2-3 years of relevant experience, preferably in a quick service restaurant (QSR) environment.
• Strong leadership skills with the ability to motivate, manage, and support a high-performing team.
• Excellent customer service skills with the ability to professionally handle guest inquiries and resolve complaints.
• Proven ability to manage the cost of goods sold (COGS) and labor effectively to optimize profitability.
• Strong communication skills and ability to implement local marketing strategies.
• Highly detail-oriented with the capability to oversee multiple areas of operations simultaneously in a fast-paced environment.
• Ability to perform under pressure in a high-volume restaurant, respond quickly and maintain focus.
• Willingness and flexibility to work varied shifts, including evenings, weekends, and holidays.
• Professional demeanor, including good manners, proper personal hygiene, positive attitude, and punctuality.

How to apply?

Email: smithersdqhr@gmail.com

In Person: 4180 Highway 16 Smithers BC V0J 2N0

We welcome candidates who are passionate about hospitality, skilled in team leadership, and committed to delivering outstanding guest experiences. If you are ready to take the next step in your career within a supportive and dynamic restaurant environment, we encourage you to apply and grow with us.

Our Values

At Dairy Queen, our values shape everything we do, from how we treat our guests to how we work with one another:

Inclusive & Diverse: We are committed to fostering an environment where everyone feels welcome, respected, and valued.

Forward Thinking: We anticipate change and translate strategic ideas into action to build a strong future for our company and our people.

Better Together: We believe collaboration, mutual accountability, and strong community ties drive success and shared growth.

Empowered: We strive for continuous improvement, encouraging everyone to make decisions that influence change and develop better solutions.

Come join us, where your leadership, passion, and values can make a difference every day.