Job description

Facility Operations Manager

The Westfield Country Club Ltd.

Job location: 7778 152 Street, Surrey, BC V3S 3M4

Salary: $45.00 for 30-40 hours per week

Job type: Full time, Part time, Permanent, Day, Shift, Flexible, Management

Education: College Diploma

Positions Available: 1

NOC Group: 70012 - Facility operation and maintenance managers

Job description

Westfield Country Club is the finest mid-length golf course in the Lower Mainland. The course layout takes advantage of a beautiful tree-lined setting and a creek that strategically comes into play on a number of holes. We offer a lovely place with a beautiful Golf Course, Restaurant, Licensed Bar, outside Patio, two Banquet halls to host your events. We are currently looking for a facility operations manager to join our team.

Job duties

The following responsibilities will be those of the Facility Operations Manager working in conjunction with the owners of the club

• Effectively manage operations of the club including golf course, restaurant, banquet halls, and pro shop
• Responsible for overall membership services and management and oversight of all Club departmental areas of operations and the department managers to ensure an outstanding experience for all members and guests.
• Work with all department managers to ensure effective and timely training, orientation and operational management of employees across the Club.
• Fosters relationships with all members and welcomes all new guests.
• Responsible for all financial management aspects of the Club’s business including but not inclusive of; club bank accounts, accounts payable / receivables, audit controls and account reconciliations.
• Protects the assets of the Club.
• Establish and maintain a “best practices” approach in controlling expenses while maintaining member satisfaction.
• Provide financial oversight for all capital purchases.
• Implement productivity and cost savings opportunities that do not detract from member /guest quality and service standards.
• Ensures the Club is not placed in a position of liability by non-compliance with regulatory requirements and acts of negligence or poor management decisions.
• Make recommendations as needed to adjustment of budgets, changes in cash flow needs and other financial matters are to be communicated on a timely basis to the Board of directors, with appropriate suggestions for remedial action.
• Assist Committees in their capital budget prioritization deliberation, and coordinate this process through the Board of Governor’s approval process.
• Provide an annual report to the Directors, and include results of staff performance appraisals and salary / bonus recommendations.
• Improves and maintains the club’s web site to ensure the site attracts outside Club interaction and provides member service information in an easy to use experience.
• Fully utilize and improve the use of the Club’s available technology.
• Oversees the development and successful implementation of all marketing and member relations programs.
• Attends regular meetings of the Club’s committees, and provides advice and recommendations where appropriate. Serves as an ex-officio member of the club committees and the Board of directors.
• Support and monitor the processes to attract new members and revenue creating events.
• Manage the following positions and help with all related supporting staff; Food and Beverage/Clubhouse manager, Golf Course Superintendent, and others.
• Ensure all department managers hire, train and manage their staff.
• Develop, maintain and disseminate a fundamental management philosophy that recognizes our staff is a key part of our sustainable competitive advantage and overall outstanding membership services.
• Manage and clearly define direct reports goals and objectives. Providing consistent feedback towards continuous improvements.
• Develop and monitor basic Human Resource policies consistent with the Board of Directors desire to treat employees fairly at all times, and compliant with laws and regulations.
• Maintains all approved Club by-laws, policies and procedures including but not limited to; general, operational, membership and personnel policies. Recommends changes to such bylaws, policies and procedures when necessary.
• Manages policies and procedures related to Club employees.
• Help directly lead our clubhouse operations ensuring the highest quality and standards of food, beverage, catering and related services.
• Provide quality communications with the Club’s Directors, employees, and members.
• Ensure all matters raised and discussed at monthly meetings follow an approved process for introducing, analyzing, vetting, and recommending courses of action to the Directors to promote efficiency in Board meetings and so that adequate information is provided in advance for Board members to make clear decisions and votes in each monthly meeting.
• Act as a “Club Leader” at all times, which is required from all Club managers and salaried employees. A Club Leader is a person who displays a positive attitude at all times, actively and positively contributes to team work and goals, provides a motivational working environment to staff members, keeps other team members in harmony, focuses on the tasks at hand and does not participate in Club politics (internally as well as with all members, suppliers, and property guests), always respects other team members, and always acts in the best interests of the Club.
• Address other such duties as may be requested and required for the orderly and efficient operation of the Club.

Physical. Mental & Visual Demands

• Irregular hours
• Be able to bend, swing, stoop, reach or lift up to 25 pounds
• Be confident and comfortable managing people up or down the organization chart

Working Environment

• Working outdoors which results in being exposed to various weather conditions such as heat, rain, wind
• Prolonged exposure to sun

Employment requirements

• The ideal candidate will possess at least a college diploma or a bachelors degree in business management or a related field.
• Ideally 3-5 years or more experience as a manager at a private club or sports facility.
• Strong inter-personal and communication skills in English working with members at large, Board or committee members, employees, and senior management to continue a harmonious and efficient working environment.
• Proficient with working with member committees and organizing and presenting materials with required background information for committee or Board approval
• Strong computer skills in Microsoft products as well as knowledge of management software
• Strong working knowledge and understanding of Club financials, reporting to finance and the Board, directing department executives and in overall budgeting processes.

Benefits

Medical benefits such as Health care, Dental, Life insurance, and accidental death and dismemberment.

Membership of the club

Access to club’s gym

How to apply

Interested candidates are encouraged to apply with a cover letter, resume

Email: hiring@thewestfieldclub.com

Mail: 7778 152 St, Surrey, BC V3S 3M4