Job description

Key Responsibilities

Manage day-to-day retail store operations to ensure smooth and efficient functioning

Lead, train, schedule, and supervise sales and floor staff

Monitor sales performance and implement strategies to increase revenue and profitability

Ensure high standards of customer service and handle customer complaints professionally

Oversee inventory management, ordering, stocking, and loss prevention

Ensure compliance with company policies, safety standards, and regulatory requirements

Prepare sales reports, analyze trends, and manage budgets

Coordinate promotions, merchandising, and product displays

Maintain store cleanliness, security, and operational standards

Liaise with suppliers, vendors, and management as required

Qualifications & Requirements

High school diploma required; diploma or degree in Business, Commerce, or Retail Management preferred

Minimum 2–5 years of experience in retail sales or store management

Strong leadership, communication, and team management skills

Proven ability to meet or exceed sales targets

Knowledge of inventory control, merchandising, and POS systems

Ability to handle cash management and basic accounting reports

Excellent customer service and problem-solving skills

Ability to work flexible hours, including evenings, weekends, and holidays

Physically able to stand for extended periods and perform light lifting