Job description

About Punjab Optical

Since 2014, Punjab Optical has built a trusted reputation in Surrey for delivering comprehensive optical care, premium eyewear, and a personalized customer experience. Our practice is dedicated to supporting eye health through professional eye examinations, contact lens fittings, and precision eyewear services, all delivered with care, accuracy, and attention to detail. With an on-site optical laboratory, we are able to provide efficient lens processing and timely eyewear solutions while maintaining strict quality standards. Our product offerings include a wide selection of frames, prescription lenses, sunglasses, and contact lenses, carefully chosen to meet diverse vision needs and lifestyle preferences. Guided by a commitment to innovation and 100 percent customer satisfaction, Punjab Optical combines clinical expertise with modern optical technology to ensure every client receives reliable, high-quality eye care in a welcoming environment.

Position Overview (Optical Office Manager)

We are seeking a dedicated and experienced Optical Office Manager to support the daily operations and uphold the high standards that define our brand. This role is responsible for coordinating operations across clinical services, optical dispensing, on-site lab support, and customer service functions to ensure a seamless experience for every client. The Manager works closely with opticians, eye care professionals, lab technicians, suppliers, and support staff to maintain efficient workflows, accurate records, and consistent service quality. This position plays a key role in supporting eye examinations, contact lens fittings, eyewear production, and product delivery, while fostering a professional and organized work environment. This role is ideal for an individual who understands the operational side of optical care and is committed to supporting excellence in eye health services, eyewear solutions, and customer experience.

Employer Information

Company’s Legal Name: Punjab Optical Ltd.

Business Address: 8615 120 St, Delta BC V4C6R4

Website: www.punjabopticals.ca

Position Description             

Position: Optical Office Manager                                                                                                              

Type of employment: Full-Time; Permanent

No of positions: 1

Anticipated Start date: As soon as possible

Work Location: 8615 120 St, Delta BC V4C6R4

Salary and Benefits

• Salary: $36.60 – $40.00 per hour, based on experience and qualifications
• Paid Sick Leave
• Stable, full-time employment in a growing optical practice
• Employee Referral Bonus: $1,000 referral bonus for a successful hire, payable in accordance with company policy
• Complimentary eye examinations for employees and eligible immediate family members
• 50% employee discount on optical services and products, including eyewear and lenses, for employees and their families
• Tuition & Training Support: Access to tuition reimbursement and professional training opportunities through the B.C. Employer Training Grant (ETG) program, where eligible.
• Relocation Assistance: Up to $1,500 to support eligible candidates relocating to Surrey for this position

Responsibilities

• Oversee the day-to-day operations ensuring smooth coordination between front desk staff, opticians, optometrists/ophthalmologists, optical laboratories, suppliers, and external service providers.
• Manage appointment flow, customer files, prescription handling, billing support, and record accuracy to ensure efficient service delivery and positive customer experience.
• Allocate and coordinate work among reception and support staff, monitor daily workflows, and ensure tasks are completed on time in accordance with established procedures.
• Maintain and monitor customer records, prescriptions, and insurance-related documentation, ensuring confidentiality, accuracy, and compliance with applicable privacy requirements.
• Coordinate operational requirements including ordering and tracking supplies, liaising with optical labs and vendors, arranging equipment servicing, coordinating maintenance needs, and supporting point-of-sale and scheduling systems.
• Liaise with optical laboratories and lens suppliers to track orders, follow up on turnaround times, and support timely delivery of eyewear and corrective lenses.
• Support operations through expense tracking, budget support activities, and maintenance of records related to vendors, service providers, and operational costs.
• Monitor stock levels of office and operational supplies, forms, and non-clinical materials to ensure uninterrupted operations.
• Coordinate operational support for eye examinations and dispensing services, including preparation of customer files, prescriptions, and related documentation to ensure smooth service flow.
• Monitor and support quality control processes related to eyewear orders, fittings, and documentation accuracy, and escalate operational issues to leadership or optical professionals as required.
• Prepare operational summaries, internal reports, correspondence, and process guides to support daily operations and internal planning.
• Coordinate onboarding logistics, training schedules, internal communications, and shift coordination in collaboration with leadership and professional staff.
• Provide day-to-day guidance to support staff, including workflow coordination, task prioritization, and quality checks of operational and administrative work.
• Act as the central coordination point between ownership/management, optical professionals, support staff, vendors, and service partners to ensure policies, procedures, and operational instructions are clearly communicated and followed.
• Perform other related duties as required to support the smooth functioning of business operations.

Qualifications & Requirements

• Post-secondary education in business administration, public administration, office management, healthcare administration, or a closely related field (college diploma or university degree) is strongly preferred.
• Minimum two (2) years of hands-on experience in an optical, healthcare, clinical, or professional service environment, with direct responsibility for coordinating operations, supervising staff, or managing office workflows.
• Demonstrated ability to lead and coordinate staff schedules, manage daily operational demands, and maintain consistency across front desk, optical services, and support functions.
• Strong working knowledge of appointment scheduling systems, customer records, insurance documentation, and service coordination, preferably within an optical or healthcare setting.
• Excellent organizational, communication, and problem-solving skills, with the ability to manage competing priorities in a fast-paced, customer-facing environment.
• Proven attention to detail and ability to handle confidential records and sensitive customer information with professionalism and discretion.
• Comfortable coordinating with opticians, eye care professionals, optical laboratories, vendors, and suppliers to support seamless service delivery.
• Ability to work independently with minimal supervision, while maintaining accountability and consistent adherence to internal procedures and service standards.
• Availability of working flexible schedules, including weekends, based on operational requirements.

How to apply?

Interested and qualified candidates are invited to apply by emailing their resume to punjaboptical13@hotmail.com, with the position title clearly mentioned in the subject line. Please ensure your application includes a current contact number. Candidates may also apply in person by dropping off their resume at our office located at 8615 120 St, Delta, BC V4C 6R4, during regular business hours.

To be considered, candidates must clearly outline in their resume or cover letter how they meet the job requirements and qualifications for this role. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Why Join Us?

Joining Punjab Optical means becoming part of a well-established optical practice that places a strong emphasis on professionalism, service excellence, and continuous improvement. We foster a supportive and collaborative work environment where skilled professionals are encouraged to take ownership of their work and contribute meaningfully to both operational efficiency and the overall client experience. The successful candidate will play a key role in strengthening day-to-day operations, supporting high-quality eye care services, and enhancing the consistency and performance. This position offers the opportunity to make a real impact within a trusted optical practice that has earned the confidence of its community for more than a decade. We look forward to welcoming a motivated and detail-oriented professional who shares our commitment to quality, innovation, and delivering exceptional eye care.