Job description

Office Manager – Veterinary Clinic

Location: 580 SE Marine Dr, Vancouver, BC V5X 2T4

Type: Full-Time, Permanent

Salary: $65,000 per annum

Benefits: Comprehensive medical, dental, and vision coverage

Professional Development Opportunities

Start Date: 01.04.2026

Who We Are?

Intercity Animal Emergency Clinic is a leading provider of urgent and critical care services for pets in Vancouver, BC. For years, we’ve been the trusted name pet owners turn to when every second counts. Operating 24/7, we manage a diverse range of emergency cases, from trauma to acute illness, using advanced diagnostics, surgical suites, and in-house laboratory facilities. We are committed to delivering exceptional veterinary care with compassion, professionalism, and efficiency, ensuring that pets and their families receive help when it matters most. Beyond our patients, we pride ourselves on creating a supportive, collaborative, and growth-oriented workplace where veterinary professionals can build rewarding careers.

What We’re Looking For

We are seeking an organized, reliable, and proactive Office Manager to oversee the administrative and office operations of our emergency clinic. This role is well suited for someone who thrives in a fast-paced, round-the-clock environment, enjoys leading administrative teams, and takes pride in keeping daily operations running smoothly. The successful candidate will support staff coordination, client service, records management, and overall office functions to ensure the clinic operates efficiently while maintaining high standards of professionalism and service. Availability for a flexible work schedule, including evenings, weekends, and holidays, is required, as the clinic operates 24 hours a day, 7 days a week.

Why Join Us?

Competitive Salary: $65,000 per annum.

Comprehensive Benefits Package: Medical, dental, and vision coverage.

Professional Growth: Ongoing training and professional development opportunities.

Supportive Work Environment: Work in a collaborative, respectful, and well-equipped emergency veterinary clinic where your role directly supports life-saving care.

Job Responsibilities

• Manage the daily administrative operations of the veterinary clinic and ensure the office runs smoothly during regular business hours.
• Coordinate appointment scheduling and clinic calendars for veterinarians and support staff and ensure efficient use of time and resources.
• Oversee operations, including client intake, invoicing, payments, and responding to general client inquiries.
• Supervise reception and administrative staff, assign work duties, monitor attendance, and ensure clinic procedures are followed.
• Assist with recruitment by reviewing resumes, coordinating interview schedules, and supporting onboarding activities for new staff.
• Train staff on clinic procedures, scheduling systems, billing software, and customer service standards.
• Maintain and organize client and medical records, ensuring confidentiality and proper handling of sensitive information.
• Order and manage office supplies, monitor inventory levels, and coordinate with vendors and suppliers.
• Coordinate office maintenance, equipment servicing, IT support, and other external service providers as required.
• Track administrative expenses, support basic budgeting tasks, and assist management with cost monitoring.
• Prepare routine reports, internal documents, correspondence, and administrative summaries as required by clinic management.
• Address client concerns related to scheduling, billing, or administrative matters and escalate issues when necessary.
• Support coordination between veterinarians, veterinary technicians, and administrative staff to ensure smooth clinic operations.
• Ensure compliance with clinic policies, workplace safety practices, and privacy requirements under applicable regulations.
• Perform other administrative and operational duties as required to support the smooth functioning of the veterinary clinic.

Qualifications

• Completion of secondary school.
• Post secondary education (degree or diploma) in office administration, business administration, or a related field, is preferred.
• Two to three years of experience in an office or administrative environment, with responsibility for scheduling, coordination, record-keeping, and staff support, is required.
• Experience in a veterinary clinic or healthcare setting is considered an asset but is not mandatory.
• Proficiency in office and practice management software, including scheduling systems, CRM or client management tools, billing platforms, and electronic records systems.
• Strong working knowledge of Microsoft Office and Google Workspace (Word, Excel, Outlook, email, and spreadsheets).
• Excellent organizational, communication, and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently, maintain confidentiality, and interact professionally with clients, staff, and external service providers.

Why We’re Different

As a dedicated 24/7 emergency and critical care veterinary clinic, our operations depend on strong administrative leadership and seamless coordination. This role offers the opportunity to work in a fast-paced, high-impact environment where efficient office management directly supports life-saving care. You’ll work alongside veterinarians, technicians, and support staff in a collaborative, team-driven workplace where communication, organization, and professionalism are essential. Every shift presents meaningful responsibility and the chance to make a real difference behind the scenes.

Ready to Apply?

If you are an organized, dependable professional who enjoys leading office operations and supporting a high-performing team, please email your resume to manager@vancouveranimaler.com  with the subject line “Office Manager Application.” Interested candidates may also drop their resume at our clinic 580 SE Marine Dr, Vancouver, BC V5X 2T4 between 10:00 am to 5:00 pm.

Equal Opportunity Employer

We are an equal opportunity employer and welcome applications from individuals of all backgrounds and are committed to building a diverse and inclusive workplace that reflects the communities we serve.