Job description

Job Summary 

The Housekeeping Supervisor ensures the cleanliness and professional presentation of guest rooms and common areas. As a “working supervisor” and key member of the leadership team, you will lead by example, actively participating in cleaning and preparation tasks alongside the housekeeping team. Your role involves training, coaching, inspecting rooms, preparing room lists, and assisting with scheduling. Clear communication and strong organizational skills are essential for success. Supported by the Housekeeping Manager and the management team, you will contribute to a positive, team-oriented environment while upholding Vantage Hotel’s values. 

Key Responsibilities 

Leadership and Development 

• Lead and mentor the housekeeping team, fostering consistent improvement and attention to detail. 
• Demonstrate leadership by setting a high standard in work quality and professionalism. 
• Provide guidance and training to ensure a safe, productive, and positive work environment. 
• Exhibit behaviors that align with Vantage’s culture and values: Love it, Own it, Share it, Solve it, Laugh. 
• Assist the Housekeeping Manager with performance feedback and evaluations. 
• Motivate the team through recognition and positive reinforcement to enhance morale and performance. 

Daily Operations 

• Prepare and assign room lists to Room Attendants when the Housekeeping Manager is unavailable. 
• Create or adjust staff schedules to meet operational needs when required. 
• Inspect all rooms to ensure quality standards are met and clear them for the Front Desk. 
• Coordinate room stripping with Laundry and Room Attendants to maintain efficiency. 
• Perform housekeeping duties, including bed making, vacuuming, dusting, cleaning bathrooms and rooms, laundry, and general light maintenance. 
• Ensure housekeeping rooms and carts are fully stocked with linens, amenities, and cleaning supplies. 
• Assist with monitoring inventory of cleaning supplies, linens, and amenities, ordering as needed to control costs. 
• Work quickly and efficiently without compromising quality. 
• Communicate frequently with the Front Desk regarding room readiness. 
• Address guest complaints and requests with professionalism and kindness, and proactively engage with guests to enhance satisfaction and accommodate special requests. 
• Report technical issues or maintenance needs to the Hotel Manager or Maintenance Manager. 
• Assist with training and coaching new employees. 
• Ensure compliance with Occupational Health & Safety policies and training. 
• Provide input for performance evaluations as needed. 
• Maintain accurate records, such as room status reports, maintenance logs, or incident reports, to support operational efficiency. 

Qualifications and Skills 

• Grade 12 or equivalent education. 
• Experience as a housekeeping room attendant in a hotel setting. 
• Experience supervising or leading a team. 
• Excellent communication and interpersonal skills. 
• Strong leadership, prioritization, problem-solving, and time management skills. 
• Ability to work independently and collaboratively within a team. 
• Alignment with Vantage Hotel’s values. 
• Physically capable of performing demanding tasks. 
• Self-motivated, customer-oriented, and willing to learn. 
• Flexible with scheduling. 
• Basic familiarity with hotel management software for tracking room status or assignments. 
• Ability to multitask and adapt to changing priorities in a fast-paced environment. 
• Certifications in hospitality or OSHA training are an asset. 

Working Conditions 

• Requires lifting and carrying up to 50 pounds, repetitive heavy lifting, bending, stooping, standing, and walking for the entire day. 
• Involves working with cleaning chemicals and potential time pressures. 
• Includes some computer work. 
• Team-oriented atmosphere with mutual support among staff. 

Wage offer : $25.70
Hours per week: 30 to 40
Bonus: One free meal per day
             Summe retention bonus $2.00/hr for reg hours worked in June-Mid Oct.
             Staff housing available for a small daily fee
 Submit application: tfw@vantagehotes.ca / hr@vantagehotels.ca
In Person: 1950 Highway 5 South, Valemount BC V0E 2Z0 between 10am to 3pm