Job description

 Job Description:

1. Staff Management & HR Compliance

• Recruit, hire, onboard and train staff

• Set staff work schedules that follow BC Employment Standards Act (e.g. meal breaks, overtime, vacation pay, stat holidays)
• Monitor staff performance, conduct evaluations and providing coaching
• Ensure workplace safety in line with WorkSafeBC requirements
• Demonstrate new cooking techniques and new equipment to cooking staff

 2. Customer Experience & Service Quality

• Maintain high-quality customer service standards
• Address & resolve customers' feedback, complaints or concerns
• Ensure a welcoming, clean, and comfortable café environment
• Answer customers' questions regarding menu items and preparation methods
• Describe menu items including daily specials for customers

 3. Operations & Daily Café Management

• Plan, organize, direct, control and evaluate daily operations
• Modify food preparation methods and menu prices according to the restaurant budget
• Plan and organize daily operations
• Determine type of services to be offered and implement operational procedures
• Order supplies, organize and maintain inventory levels
• Negotiate arrangements with suppliers for food and other supplies
• Establish inventory and quality control methods

 4. Food Safety, Hygiene & Regulatory Compliance

• Ensure health and safety regulations are followed
• Enforce food-safety procedures (safety/handling skills) in food preparation
• Plan menus and ensure food meets quality standards
• Create new recipes with fusion of Filipino, Japanese and North American food and pastries for diverse market
• Prepare pastry for special occasions, such as weddings and birthdays
• Advise on menu selections
• Maintain sanitation logs and ensuring cleaning routines

 5. Financial Management

• Plan & analyze budget to boost and maintain the café’s profits
• Develop budget to determine cost of food, ingredients, kitchen and cleaning supplies
• Monitor revenues to determine labour cost
• Balance cash and complete balance sheets, cash reports and related forms
• Cost products and services
• Plan and control budget and inventory
• Control waste and improve profitability

 6. Marketing, Community Engagement & Business Growth

• Negotiate with clients for catering or use of facilities
• Participate in marketing plans and implementation
• Manage events; collaborate with local events, artists, or businesses

 7. Leadership, Culture & Team Development

• Lead, instruct and support employee development & career growth
• Encourage collaboration & morale

 Job Requirements:

• Minimum 5 years or more of experience in the food service sector, including supervisory experience, are required.
• Minimum 5 years or more of experience in creating food menu and inventing new recipes that would cater to a more diverse client-based market including Filipino, Japanese, and North American fusion food and pastries, to name a few
• Minimum 5 years or more of operating and managing a food and pastry business
• Minimum 5 years or more of experience in recruiting and supervising of staff members and training staff in cooking and serving techniques
• Experience in using point of sale terminals, Microsoft Office, MS Excel, MS Word, MS Outlook, and electronic cash register
• Ability to understand and speak in the Filipino language is an asset
• Exposure in varied cultures in terms of food and pastries; being well-versed with the Filipino culture is an asset.
• Ability to stand for an extended period and ability to lift at least 20 pounds
• Ability to work in a fast-paced environment, work under pressure doing repetitive tasks
• Pass basic security clearance

Educational Requirements:

• Completion of a Bachelor’s Degree in food-related programs (Nutrition and Dietetics, Food Technology, etc).
• Must have Food Safety Certificate

How to apply:

• Please email your cover letter and resume (in one PDF file) to marge.grit@telus.net. Only qualified candidates will be contacted. Do not apply if you are not authorized to work in Canada.