Job description

Sales Support Coordinator

Positions available: 1

Employer: EuroLine Windows located at 7620 MacDonald Rd, Delta, BC V4G 1N2

Salary: $31.25 hourly

Hours: 35 to 40 per week

Terms of employment: Full time/Permanent

Language: English

Education: completion of secondary school

Experience: 1 to 2 years of experience

Benefits: after 3 months of full-time employment coverage under the organization's Group Insurance Plan (Life, AD&D, LTD, Health, and Dental).

Job Duties:

 Supervise and coordinate the daily activities of lead qualification representatives responding to residential and commercial sales inquiries for window and door products.

 Assign incoming sales leads and customer inquiries to team members according to workload and established procedures to ensure timely follow-up.

 Establish work schedules and priorities to ensure efficient handling of sales inquiries and customer communications.

 Monitor staff performance and ensure adherence to company sales procedures, service standards, and lead management protocols.

 Provide on-the-job training and coaching to team members on product knowledge, sales inquiry handling, customer engagement, and the use of Salesforce CRM.

 Resolve customer service issues and ensure prompt escalation of complex sales inquiries to appropriate sales representatives or management.

 Maintain records of team activities, customer inquiries, and lead management data using CRM and internal systems.

 Prepare reports on sales inquiries, lead handling activities, and workflow performance to support operational planning and management oversight.

 Ensure staff compliance with company policies, procedures, and customer service standards.

 Coordinate communication between the sales support team and sales representatives to facilitate effective follow-up with prospective customers.

 Recommend improvements to workflow processes, lead management practices, and customer engagement procedures to improve operational efficiency.

To apply for the position, e-mail your resume to: hire@euroline-windows.com