Job description

Company and Position Overview: Located in the heart of Dawson Creek, Coast Dawson Creek Hotel is a welcoming destination known for exceptional guest service, comfortable accommodation, and a commitment to creating memorable experiences for every traveler. As part of the respected Coast Hotels family, we take pride in delivering friendly hospitality, professional service, and a positive workplace culture where employees are valued and empowered to grow.

Our team is dedicated to exceeding guest expectations through teamwork, attention to detail, and a genuine passion for hospitality. Whether serving business travelers, tourists exploring Northern British Columbia, or guests visiting the famous Mile 0 of the Alaska Highway, we strive to provide an outstanding stay from check-in to check-out. At Coast Dawson Creek Hotel, we believe our people are the key to our success. We foster a supportive and collaborative environment that encourages professional development, leadership, and career advancement. If you are passionate about hospitality and enjoy creating exceptional guest experiences, we invite you to join our team and be part of a company that values service excellence and community connection.

We are seeking a dynamic and results-driven Hotel Night Supervisor to oversee daily operations, drive revenue growth, and deliver exceptional guest experiences. The ideal candidate will excel in team leadership, budget management, vendor negotiations, and ensuring the highest standards of service, safety, and brand excellence.

Employer Information

Company’s Legal Name: 1479084 BC LTD.

Company’s Operating: Coast Dawson Creek Hotel       

Business Address: 10600 8 ST Dawson Creek, BC V1G3R3

Website: www.coasthotels.com/coast-dawson-creek-hotel

Position Description                                                                                                                                                

Position: Hotel Night Supervisor

Type of employment: Full-Time; Permanent

No of positions: 1

Anticipated Start date: As soon as possible

Work Location: 10600 8 ST Dawson Creek, BC V1G3R3

Salary & Benefits

Salary: $27.00 per hour

Overtime, Vacation Pay, Paid Sick Leave

Stable & full-time employment

Work-life balance through flexible and accommodating work environment

Employee discounts on hotel stays, dining, and other amenities

Recognition and rewards for outstanding performance

Access to exclusive employee events and activities

Job Responsibilities

• Oversee the security and safety of guests during the overnight shift, conducting nightly rounds of the property.
• Supervise and operate the front office, including delegated tasks such as check-in/check-out procedures, guest inquiries, and reservation management.
• Lead, motivate, and train associates to ensure an engaged, high-performing team.
• Review front desk associates' work to ensure accuracy and efficiency in guest service delivery, providing timely feedback and performance reviews.
• Create and manage work schedules for front desk staff, considering peak occupancy times and staff availability.
• Address guest complaints and concerns promptly and effectively, exceeding guest expectations using brand standards.
• Participate in the hiring process for front desk personnel, conducting interviews and making hiring recommendations.
• Train new front desk staff in job duties, safety protocols, and company policies.
• Monitor inventory levels of office supplies and guest amenities, placing orders as needed to ensure adequate stock.
• Coordinate with purchasing departments or suppliers to procure the necessary supplies and materials.
• Oversee the functionality of computer systems and equipment used at the front desk, arranging maintenance and repairs as needed.
• Support and maintain effective working relationships cross-functionally with all departments.
• Assist and inform the Guest Services Managers on matters pertaining to front office operations and hotel development.
• Assure active compliance with workplace health and safety practices while controlling expenses at the front desk.

Qualification & Requirements

• High school diploma or equivalent.
• Previous experience in hospitality or related field.
• Strong communication, leadership, and customer service skills are essential.
• Willingness to work varied schedules, including weekends and holidays.
• Ability to lead and motivate a team effectively.
• Ensure accuracy in tasks like reservation management and billing.

How to Apply?

Email: kadiyanr14@gmail.com

In Person: 10600 8 ST Dawson Creek, BC V1G3R3

When submitting your application, please ensure your resume includes your current phone number for contact purposes. Thank you for your application and interest in this opportunity. Please note that only candidates who clearly meet the job requirements will be contacted and considered for the next stage of the hiring process.

Selection Process

Your resume must be current and clearly demonstrate how you meet the job requirements by outlining your applicable education and/or hands-on experience, including key responsibilities. Applications that do not demonstrate relevant education and/or experience may not be shortlisted. The selection process may include an initial telephone or virtual screening to assess qualifications and role suitability, followed by a final interview. Reference checks to verify previous employment and performance, as well as a background check (where applicable), may also be conducted. Only candidates who meet the job requirements and successfully complete the selection process will be considered. We value professionalism, accountability, and excellence in everything we do.

Why Join Us?

Coast Dawson Creek Hotel offers a stable and professional work environment where employees are supported in maintaining consistent service standards and efficient operations. This role provides an opportunity to take on leadership responsibilities, contribute to daily operations, and grow within a structured hospitality setting. We value teamwork, accountability, and a respectful workplace culture where employees can perform their roles effectively. Coast Dawson Creek Hotel is an equal opportunity employer and is committed to fostering an inclusive, respectful, and professional work environment for all employees.