Job description

We are seeking a motivated and customer-focused Online Chat Support Agent to provide real-time support to customers via live chat platforms. In this role, you will respond to inquiries, resolve technical and non-technical issues, and deliver prompt, professional assistance—all in an online environment. The ideal candidate is a strong communicator with excellent problem-solving skills and the ability to multitask in a fast-paced setting.

Key Responsibilities

• Respond to customer inquiries via live chat in a timely and professional manner

• Assist with troubleshooting basic technical issues

• Provide product and service information to customers

• Escalate complex issues to appropriate teams when necessary

• Document interactions accurately in the support system

• Maintain a positive, helpful, and professional tone at all times

• Follow company guidelines and communication standards

• Meet or exceed response time and customer satisfaction targets

Qualifications & Requirements

• High school diploma or equivalent (Associate or Bachelor’s degree is a plus)

• Strong written communication and typing skills

• Basic computer and internet troubleshooting knowledge

• Ability to multitask and manage multiple chats simultaneously

• Customer service mindset and problem-solving abilities

• Reliable internet connection and quiet workspace

• Prior experience in customer service or online support is a plus

Work Environment

• 100% Remote (work from home)

• Flexible shifts (day/night/weekend available)

• Performance-based metrics and reporting

Basic USA Benefits

• Competitive hourly pay

• Health, dental, and vision insurance

• Paid time off (PTO) and paid holidays

• Remote work stipend (where applicable)

• Opportunities for advancement and training

• 401(k) retirement plan (eligible employees)

• Employee wellness and assistance programs